Shipping policy

SHIPPING & RETURNS POLICY

Thank you for shopping at IGRIS. We are committed to delivering your ergonomic office and gaming chairs quickly and safely. Please read our shipping and returns policy carefully before placing your order.

1. SHIPPING POLICY

Order Processing Time

  • All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped, along with a tracking link.

Our Delivery Partner

We are proud to partner with Delhivery to ensure reliable and secure transit of your chairs across India.

Cash on Delivery (COD) & Prepaid Shipping Rules

We offer Cash on Delivery (COD) on most pin codes, subject to the following condition:

  • Prepaid Shipping on COD: To confirm a COD order, the shipping charges must be paid upfront (prepaid) at checkout via our online payment gateway.
  • The remaining balance (the actual cost of the product) will be collected in cash or via UPI by the Delhivery executive at the time of delivery.
  • If the prepaid shipping charge is not paid, the COD order will remain unconfirmed and will not be dispatched.

Estimated Delivery Times

Delivery times depend on your location. Since chairs are bulky items, they are shipped via surface transport.

  • Metro Cities: 3 to 5 business days from the date of dispatch.
  • Tier 2 & Tier 3 Cities: 5 to 7 business days from the date of dispatch.
  • Remote Locations (North East, J&K, etc.): 7 to 10 business days from the date of dispatch. (Note: These are estimated timelines. Delays due to weather conditions, strikes, or logistical challenges at the courier’s end are out of our control).

Tracking Your Order

Once your order is handed over to Delhivery, you will receive an email and SMS with your tracking number. You can track your shipment directly on the Delhivery website or through the tracking link provided.

Non-Availability on Delivery

Delhivery will make up to 3 attempts to deliver your order. If the delivery fails after 3 attempts due to the customer being unavailable or providing an incorrect address, the package will be returned to our warehouse. In such cases, the prepaid shipping charges will not be refunded.